Terms and Conditions

"Data-Driven Analysis for Smarter Customer Support Decisions."

Location: 

I am currently located in Connecticut. All work will be performed remotely via Zoom and Teams unless travel and expense arrangements have been agreed upon. 

Hours:

I typically operate in Eastern Standard Time, but my working hours can be flexible to accommodate clients in other US time zones. While I am primarily focused on domestic clients, I can make an exception for projects that involve international elements.

Payments Terms:

As an independent contractor, I strive to maintain a positive working relationship with my clients, and I believe it is important to ensure timely payment for independent contractors. For each client, there will be a non-refundable upfront fee upon signing a contract. This fee covers a minimum number of hours abd will be applied to the inital hours worked. The client will receive a monthly invoice with a report of work done, with payment due upon receipt. 

Full terms and conditions will be provided in the contract.