Tony Kenealy - Bio

I have spent over 40 years working for software development companies in various industries and roles. These roles include Software Design and Development, Application and Process Requirements Gathering, Configuration Management, Technical Product Support, Process Standardization, Procedure Manual Creation, and Release Scheduling and Software Installation at customer sites, either in person or remotely. I have been involved in company-wide initiatives across multiple products and business entities for functional areas such as customer support and customer feedback, process and data analysis for defect trends, tools support, and providing recommendations for process improvements and supporting implementation of subsequent changes.

I have also been involved in leadership at the Team and Departmental Manager, level for multiple companies, including managing global teams. Many of my leadership roles were in business-critical areas where the quick resolution of issues was necessary to reduce customer impact and to maintain a positive customer experience. I have always shown a willingness to go the extra mile to get a job done to the highest quality, in a timely manner, and in a way that gives the best customer and company experience. One of my strengths is the ability to assess different scenarios from product issues, tool support or new processes, and identify areas where improvements can be made.

Since October 2022, I have been working as a consultant and analyst for a small consulting partnership. working with clients in the food distribution, telecommunications and neutrochemical industries. I am a certified Salesforce Business Analyst. I am now working as a freelance business Analyst.

I am currently located in Connecticut, on EST, but my work hours are flexible and can be arranged to accommodate clients in other US time zones. I am not currently looking for international clients. 

Notable Projects:

As senior member of a design and implementation team, developing a new vision for customer support departments. This included restructuring and developing processes to bring together global support teams into a pod structure to provide a better client experience for multiple products and business entities. This occurred concurrently with maintaining support for those products and teams while guiding them through the transformation.

Managed the assessment of current state of processes for defect management across multiple products and business entities, from client report of an issue through to development remediation; presented findings to senior leadership and developed a standard process that was implemented across all products for a major HealthCare company.

Performed root cause data analysis for product defects to determine process weaknesses and areas of process improvements.

Performed requirements gathering for various companies and projects and used those requirements to design and develop new software systems and/or processes to replace or improve existing applications. These industries include electrical cable manufacturing, research projects for the construction industry, aircraft maintenance software, book publishing, food manufacturing and distribution as well as the healthcare industry.